Coronomics🦠

Joe Pine

April 07, 2020 Tom Episode 3
Coronomics🦠
Joe Pine
Chapters
Coronomics🦠
Joe Pine
Apr 07, 2020 Episode 3
Tom

One of the founding figures behind modern Customer Experience, Joe and his partner Jim Gilmore wrote a seminal article, which subsequently became a book, titled "Welcome to the Experience Economy". Originally authored in 1998, Joe foreshadowed the rise of the gig economy and the importance of customer experience. I interviewed him on his thoughts regarding the impact of Covid-19 on the Experience Economy.

Show Notes

One of the founding figures behind modern Customer Experience, Joe and his partner Jim Gilmore wrote a seminal article, which subsequently became a book, titled "Welcome to the Experience Economy". Originally authored in 1998, Joe foreshadowed the rise of the gig economy and the importance of customer experience. I interviewed him on his thoughts regarding the impact of Covid-19 on the Experience Economy.